Client services
Shipping & returns
Worldwide delivery from Guangzhou, China. Shipping methods and rates are determined by destination at checkout.
Last updated: September 20, 2026
Shipping
Orders are shipped from Guangzhou, Guangdong, China. We support worldwide delivery, with Southeast Asia as our primary regional service area.
Available shipping methods, rates and delivery estimates are shown at checkout for supported destinations. Delivery estimates are not guarantees and may be affected by customs clearance, carrier delays, local holidays, weather or other events outside our reasonable control.
Please provide a complete and accurate delivery address. Additional carrier charges caused by an incorrect or incomplete address may be passed on where permitted by law.
Taxes, duties and import charges
OLARISSE does not currently calculate destination VAT, GST, sales tax, customs duty or import charges at checkout. Depending on your destination, local authorities or the carrier may assess charges separately before or after delivery. These charges are determined by the destination jurisdiction and are not controlled by OLARISSE.
14-day return request period
You may request a return within 14 days after delivery. Where mandatory consumer law gives you a longer period or additional rights, those rights remain unaffected.
Use our online withdrawal function, email 1817668068@qq.com, or use our Contact page. Do not send a return before receiving approval and return instructions. The return address is provided after approval and is not published on the storefront.
Return condition and costs
Items should be returned in their original condition with included packaging, accessories and tags where reasonably possible. You may inspect an item as you would in a physical store. Where permitted by law, a refund may be reduced if handling goes beyond what is reasonably necessary to inspect the item and causes diminished value.
For change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise or OLARISSE agrees in writing to cover it. If an item is defective, damaged on arrival or materially different from what was ordered, contact us promptly; where required by law, OLARISSE will bear reasonable return costs and provide the appropriate remedy.
Refunds
Approved refunds are issued to the original payment method. Timing depends on the payment provider and applicable law. Where mandatory law requires it, we will also refund the standard outbound delivery charge and complete the refund within the legally required period after receiving the returned goods or acceptable evidence that they were sent back.
Personalized or made-to-order items may be excluded from change-of-mind returns where applicable law permits. Statutory rights for faulty or misdescribed goods are not limited by this policy.
Lost, damaged or incorrect orders
If an order is lost, arrives damaged or contains an incorrect item, contact Client Services with your order number and supporting photographs where relevant. We will review the shipment and provide the remedy required by applicable law and our carrier arrangements.