Legal
Privacy policy
How OLARISSE collects, uses, shares and protects personal information.
Last updated: September 20, 2026
Who is responsible for your information
OLARISSE is operated by Guangzhou Qinsheya Clothing Co., Ltd., registration number 91440106MAK55D4KX9. Our business address is Room 3A01, 4th Floor, Jiuzhilong Commercial City Building, No. 18 Guangyuan West Road, Yuexiu District, Guangzhou, Guangdong, China. You can contact us about privacy matters at 1817668068@qq.com.
Information we collect
We collect information you provide when you place an order, create or use an account, contact Client Services, request a return, or subscribe to marketing. This may include your name, email address, telephone number, billing and shipping address, order details and messages you send us.
Our website and ecommerce platform may also process technical and security information such as IP address, browser and device information, session identifiers, cart contents, login activity and cookies needed to operate the store. If a payment provider is enabled at checkout, that provider processes payment credentials; OLARISSE does not intend to store complete payment-card numbers or security codes on this website.
Why we use information
We use personal information to process and deliver orders, provide customer support, manage returns and accounts, prevent fraud and abuse, secure and operate the website, comply with legal obligations, and establish or defend legal claims. Where required by law, marketing communications are sent only on an appropriate consent or other lawful basis.
Newsletter
If you subscribe to OLARISSE updates, we store your email address and subscription status for marketing purposes. You may withdraw from marketing at any time. When marketing emails are sent, they will include an unsubscribe method. Transactional order and account emails are separate from marketing subscriptions.
Who we share information with
We may share information with service providers that are reasonably necessary to run the store, including website hosting, email delivery, payment processing, fraud prevention, shipping and logistics, customer support, security, and analytics or measurement tools if enabled. We share only the information reasonably necessary for the relevant service, subject to applicable contractual and legal safeguards.
International data transfers
OLARISSE is a cross-border business. Your information may be processed in China and in countries where our technology, payment, email, logistics or other service providers operate. Where applicable law requires safeguards for an international transfer, we will use the legally required mechanism or rely on an applicable legal exception.
How long we keep information
Order and transaction records are retained for as long as reasonably necessary to fulfill orders and meet accounting, tax, fraud-prevention, dispute and other legal obligations. Support records are kept as needed to resolve requests and protect legitimate interests. Newsletter subscription data is retained until you unsubscribe or it is no longer needed. Where no specific legal retention period applies, we do not intend to keep personal information longer than reasonably necessary for the purpose for which it was collected.
Your rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where processing is based on consent. You may also have the right to complain to a data-protection authority. To make a request, contact 1817668068@qq.com. We may need to verify your identity before completing a request.
Cookies
We use cookies and similar technologies that are necessary for functions such as shopping-cart sessions, checkout, account login, security and site preferences. If we later enable non-essential analytics, advertising or marketing cookies, we will update the relevant disclosures and obtain consent where required.
Security and updates
We use reasonable technical and organizational measures designed to protect personal information, but no online system can guarantee absolute security. We may update this policy when our services, providers or legal obligations change. The current version will be posted on this page with its updated date.