Complimentary shipping on orders over $100Tracked delivery across Southeast Asia

Client services

Frequently asked questions

Where does OLARISSE ship?

We plan to serve supported destinations across Southeast Asia. Exact availability is shown at checkout.

How long does delivery take?

Delivery times depend on destination and shipping service. Final estimates will be displayed before launch and at checkout.

Can I return an item?

Eligible unused items may be returned within 14 days of delivery, subject to the final return policy.

How should I care for my bag?

Avoid prolonged moisture, heat and direct sunlight. Store your bag in a cool dry place and use a soft cloth for light cleaning.

How do I contact support?

Use the Contact page and include your order number for order-related requests.