Client services
Frequently asked questions
Where does OLARISSE ship?
We support worldwide shipping, with Southeast Asia as our primary regional service area.
How long does delivery take?
Delivery times and available shipping methods depend on destination. Current options and rates are shown at checkout.
Can I return an item?
You may request a return within 14 days after delivery. Mandatory consumer rights in your location remain unaffected. Use the online withdrawal function before sending the item back.
How should I care for my bag?
Avoid prolonged moisture, heat and direct sunlight. Store your bag in a cool dry place and use a soft cloth for light cleaning.
How do I contact support?
Use the Contact page and include your order number for order-related requests.